Note committed on 11 April 2007, tagged hosting
Strange, but I have to start first message in the new blog with some bad words about bad hosting experience I've had. Hopefully someone will read this Servage review and learn on my mistake, saving his nerves and money.
Originally I have posted it in some web hosting reviews, but I guess there is no truly centralized place for that, so one more time...
You will finally regret that you've listened to "servage is great"-kind opinions (probably written by Servage themselves) on the review forums.
I have had a lot of problems with Servage.
First I thought they were just normal time to time issues, but users of our website were complaining the site is unavailable so often, that I have finally subscribed to a website monitoring service.
I found out that their uptime is about 97%. This is outrageous, considering that they claim 99.98% uptime. 3% of downtime is one day per month!
Besides:
- their promised Terabytes of monthly bandwidth is a big LIE! After I’ve transferred my website to another hosting, the daily bandwidth usage changed from 400-1200 mb/day down to normal 30-150 mb/day (looks like Servage’s megabyte contains less bytes or something :)
- which i guess is the reason why they don't use some normal control panel like cpanel, because these lies would appear to everyone immediately
- database is located on other hosts than the web server, which makes the pages load at least 1-5s. Very often the database is just down. One month I myself have experienced such issues seven times (pity it cannot be checked easily by some web monitoring service, I’m sure it would discover even more issues, that are not counted in the 97% of their real uptime)
- other relatively less important issues that are nevertheless making life harder
Their replies for downtime problems were different. Some of them were really ridiculous:
Servage - Allan: “First of all the 99.98% is an average of all our servers. Some have 100% uptime, some may have a little less.”
I was experiencing this “a little less” too much of a time. Besides, when customer comes to a hosting service he sees that the uptime will be no less than 99.98% for their service. That would be the reason why someone would select more expensive Servage over some cheaper hosting companies that guarantee just 99%. But in their case it doesn’t matter, Servage doesn’t have rules to follow.
This one is even better:
Servage - Allan: “We can move your account to another cluster if you are not satisfied with the current cluster, but i do not think it will make a big difference.”
I guess they think it IS helpful.
They have confirmed that their downtime was far from OK, which already breaks the hosting services agreement, but they refused to make moneyback or even at least partial refund. Instead they replied with:
Servage - Steffan: “I have added one free month more - it is really the best I can do..”
Another free month of shame... no, thank you, Servage.
Think twice before going to Servage, don't repeat my mistake!
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Comments
===== Commented by Anonymous on 21 February 2008 =====
thank you for advice
but ifound it very late
it is now more than year with this comapny
and i paid for the next yaer
i have the problem of the bandwidth
i dont know what to do
whats your advice?
===== Commented by Alex@vo1dmain on 21 February 2008 =====
I have had the very same problem.. I've paid for another year, which in fact isn't over yet, my servage account is still active. A lot of crappy gigabytes worth nothing are still "alive"...
My advice... Go away from them as fast as you can. Take your domain (i didnt have problems transferring the domain to godaddy)
Where? Depending how much is your budget....
i would highly recommend VPS (take a look at my review here) but that will cost you about $250-$300 per year. But I've figured it is well worth investing that amount of money and time into this.
But if you're not so high on budget, then try these guys: www.cyberultra.net - 2 gigs of space, 99% uptime guarantee and all that for just $4/month ($44/year)
I am on VPS now and in fact I have forgotten all the nightmares one year ago...
===== Commented by nour-elislam.com on 08 March 2008 =====
I have the same problem, do we all found it late? Does any resolve the problem? Plase let me know, 'cause I don't know what to do.
===== Commented by Jay on 09 January 2009 =====
Totally agree! The uptime on Servage is nowhere near the claims they may make.
Will just add the rest - their support staff are clueless and refer problems to some God in a data center called an "Admin" who also appears to be clueless since he screws up with amazing regularity.
Their network security is below anything worth commenting on and sites are hacked multiple times over in a year.
The problems experienced have originated from Servage - they call these 'upgrades' and each time they threaten an upgrade, you are assured websites will end up in a mess.
Of all hosting companies - it's worth ignoring this one since they are nothing but problems.
===== Commented by web hosting reviews on 24 April 2009 =====
Thank You For Your post,now i know that its not just me who have the same problem,
===== Commented by Anonymous on 29 November 2010 =====
Over priced and is terrible for hosting forums, if you go with Servage and host forums be sure to get plenty of timeouts.
They do not have telephone support and their accounts have been known to have been hacked from time to time. Once I logged into someone elses account!
Avoid at all costs. You'll never get a refund!